Call Us: (386) 437-7977

Town Center Family Care,LLC

Donnette Williams, MD     

​At this time Dr. Williams is  NOT accepting new patients.   

If you already have a appointment scheduled continue below ....

About your first visit

On your first visit, please arrive 30 minutes prior to your appointment time to allow time to fill in registration information.  

New patient paperwork

We see new patients, ages 14 years and older. 

Also, please bring the following items with you:

     -Valid Drivers license or State ID. 
     -Insurance card(s).
     -The bottles of all the medications you take on a regular basis, including over-the counter medications and vitamins.
     -List of surgeries or medical procedures you have had.
     -Payment for your co-pay or any non-covered services.  We accept cash, check, Visa, Mastercard, Discover and American Express.

Insurance Information - 
Dr. Williams is currently contracted with:
Humana PPO

Florida Blue, Blue Cross and Blue Shield

Empire Plan - BC&BS only (not United Health Care version)
Florida Hospital Health Network including

Beach Street, PHCS
Florida Health Care Plans- all products

Volusia Health Network
Medicare and all supplement plans

Cigna PPO

AARP Medicare Supplement 

United Health Care Supplement Plan to Medicare

The only HMO plans we are contracted with are Florida Health Care Plans and Florida Blue HMO

Unfortunately, we will no longer be accepting United Health Care Plans commercial insurance.  We will still accept it as a secondary to Medicare B.  Existing patients with United Health Care should have received a letter.  Beginning in June patients covered by United Health Care can choose to stay with us as self-pay patients. Patients are encouraged to call UHC and express their concerns about losing Town Center Family Care as a network provider. 

We do not have a contract with Medicaid.  We cannot take Medicaid patients at this time.  Dr.Williams attends the Halifax Family Medicine Residency clinic as teachers and that clinic is contracted with Medicaid which can explain why they are sometimes listed as providers.

Self Pay - we are happy to take cash only patients.  Payment is due in full at the time of service.

Same day appointments are available for established patients - please call early in the morning and we will fit you into the schedule the best we can. 

Credit cards and personal checks are accepted.

Co-Pays and Past Due Balances

We will collect all co-payments and past due balances at the time of service. If you are unable to make payment at the time of service, we will reschedule your appointment.  We use an independent billing company to handle our collections

No Shows/Late Cancellations

There will be a $25 charge for those who skip their appointments or cancel with less than 24 hours notice.  New patients who no show will have to settle their balance prior to rescheduling their new patient appointment.

Prescription Refills

If you need a prescription refill, please call your pharmacy and they will fax or email us the request.   If you desire a new prescription or to change your pharmacy, then please call our office during regular office hours so that we will have access to your chart to ensure the best course of treatment.  Dr. Williams does not routinely prescribe narcotic pain medications for chronic non-malignant pain.  We are unable to prescribe or renew medications for new patients prior to the first appointment due to state law.